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Ok guys a little background
We've had telephone service through our cable company since about 2008, no issues, cable company has been Insight communications.
Insight was sold to Time Warner (Thank you everyone I'm sorry also) :mrgreen:
Time Warner started ramping up and switching over everything about March this year and that was when the problem seemed to have started, didn't even notice it at first due to the frequency.
Ok problem has been intermittent drops in calls when someone calls in, always the same people and they can get through 1 out of every 5 times and the other 4 times the phone would ring two times and quit, they get dropped and just clicks on their end.
Wasn't till May we even knew it was a problem for sure and the problem was on our end because 90% of everyone could get through so 1 or 2 people you think hey, our phone is fine it has to be yours. Then by June it starts getting more frequent, more drops and more people can't get through and we called Time Warner and they did something on their end and said give that a try. Had the people that were getting dropped call in and all was fine so problem solved. That lasted about a month and it starts again.
Last week we call again, they do something on their end and again, think its fixed but that was when we found out we our self could call the house phone from our cell phone and get dropped after the second ring so again, like I did in June I start disconnecting phones, troubleshooting thinking it's one of our phones but its not.
Time Warner was out this week, replaced the telephone modem and was going to give that a try but problem got worse, now the phones won't ring period, nothing at all but you can call out and you can pick up the house phone when calling in and answer the phone even though it's not ringing :whistling:
Now, I knew in June neighbors were having the same issue so I walked over across the street night before last, still having same issue as I was; ring two times and quit. So, give Time Warner another call.
They say it's internal wiring and that would be up to me to diagnose and fix
Till I said neighbors had same issue now they would have someone out that day (yesterday) he gets here and does a little troubleshooting and then plugs a phone directly into the back of the modem, it rings. Plug telephone line from modem into wall jack which activated the rest of the jacks in the house, phones don't ring :shock:
He goes outside to the telephone box, looks around, finds some corrosion and decides to redo the wiring and clean that all up. Comes back in with the wires and says you've been hit with lightning :hmmm:
The ends of the telephone wires out of the box outside are charred, says telephone lines from the box to the wall jack would all need to be rewired??? Even the two wires in the box that are not used for the phone are charred and you can pull back about five feet and get to clean copper so I'm thinking this is not charred.
Anyone run into this?
For now we have the base unit plugged directly into the back of the modem and that base has three satellite phones so we have telephones in the house.
We've had telephone service through our cable company since about 2008, no issues, cable company has been Insight communications.
Insight was sold to Time Warner (Thank you everyone I'm sorry also) :mrgreen:
Time Warner started ramping up and switching over everything about March this year and that was when the problem seemed to have started, didn't even notice it at first due to the frequency.
Ok problem has been intermittent drops in calls when someone calls in, always the same people and they can get through 1 out of every 5 times and the other 4 times the phone would ring two times and quit, they get dropped and just clicks on their end.
Wasn't till May we even knew it was a problem for sure and the problem was on our end because 90% of everyone could get through so 1 or 2 people you think hey, our phone is fine it has to be yours. Then by June it starts getting more frequent, more drops and more people can't get through and we called Time Warner and they did something on their end and said give that a try. Had the people that were getting dropped call in and all was fine so problem solved. That lasted about a month and it starts again.
Last week we call again, they do something on their end and again, think its fixed but that was when we found out we our self could call the house phone from our cell phone and get dropped after the second ring so again, like I did in June I start disconnecting phones, troubleshooting thinking it's one of our phones but its not.
Time Warner was out this week, replaced the telephone modem and was going to give that a try but problem got worse, now the phones won't ring period, nothing at all but you can call out and you can pick up the house phone when calling in and answer the phone even though it's not ringing :whistling:
Now, I knew in June neighbors were having the same issue so I walked over across the street night before last, still having same issue as I was; ring two times and quit. So, give Time Warner another call.
They say it's internal wiring and that would be up to me to diagnose and fix
Till I said neighbors had same issue now they would have someone out that day (yesterday) he gets here and does a little troubleshooting and then plugs a phone directly into the back of the modem, it rings. Plug telephone line from modem into wall jack which activated the rest of the jacks in the house, phones don't ring :shock:
He goes outside to the telephone box, looks around, finds some corrosion and decides to redo the wiring and clean that all up. Comes back in with the wires and says you've been hit with lightning :hmmm:
The ends of the telephone wires out of the box outside are charred, says telephone lines from the box to the wall jack would all need to be rewired??? Even the two wires in the box that are not used for the phone are charred and you can pull back about five feet and get to clean copper so I'm thinking this is not charred.
Anyone run into this?
For now we have the base unit plugged directly into the back of the modem and that base has three satellite phones so we have telephones in the house.
